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Customer Service Rep I

Responsibilities:

Essential Duties and Responsibilities:



  • In an accurate and timely manner, complete daily sales and deposit reporting.

  • Make sure daily sales and receipts are listed accurately on monthly stock sheets.

  • Insure that customer payments are completed accurately and applied to the correct account.

  • Insure that petty cash reimbursements are completed accurately and that proper supporting documentation is attached.

  • Assist manager in securing all tax exemption forms (FE7, MO1, etc.)

  • Make sure they are complete and maintain a file on all forms.

  • Answer phones, greet customers and satisfy routine requests courteously.

  • Be sure that all out of gas calls are notified of MFA Oil s Out of Gas procedures.

  • Process daily correspondence from customers and home office in a timely manner.

  • Make sure that proper new customer documentation is completed, including JOT 4, credit application, loaned equipment agreements, propane tank leases.

  • Maintain up-to-date filing systems.

  • Assist with sales and collection of accounts receivable as directed by manager.

  • Perform other duties as assigned.


Job Requirements

Qualifications:



  • High School education or GED

  • Basic understanding of accounting principles

  • Ability to type and operate a calculator efficiently.

  • Good math and computer skills

  • Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.


Preferred Skills

Preferred Skills:



  • Ability to meet deadlines with a high degree of time management skills

  • Able to perform detail work with accuracy

  • Ability to grasp new concepts quickly

  • Ability to work both independently and in a team environment is essential

  • Ability to work well with others.

  • Ability to work at a fast pace.

  • Ability to set priorities and goals and develop plans for achieving them.




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