Customer Service Rep I


Essential Duties and Responsibilities:

  • In an accurate and timely manner, complete daily sales and deposit reporting.

  • Make sure daily sales and receipts are listed accurately on monthly stock sheets.

  • Insure that customer payments are completed accurately and applied to the correct account.

  • Insure that petty cash reimbursements are completed accurately and that proper supporting documentation is attached.

  • Assist manager in securing all tax exemption forms (FE7, MO1, etc.)

  • Make sure they are complete and maintain a file on all forms.

  • Answer phones, greet customers and satisfy routine requests courteously.

  • Be sure that all out of gas calls are notified of MFA Oil s Out of Gas procedures.

  • Process daily correspondence from customers and home office in a timely manner.

  • Make sure that proper new customer documentation is completed, including JOT 4, credit application, loaned equipment agreements, propane tank leases.

  • Maintain up-to-date filing systems.

  • Assist with sales and collection of accounts receivable as directed by manager.

  • Perform other duties as assigned.

Job Requirements


  • High School education or GED

  • Basic understanding of accounting principles

  • Ability to type and operate a calculator efficiently.

  • Good math and computer skills

  • Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.

Preferred Skills

Preferred Skills:

  • Ability to meet deadlines with a high degree of time management skills

  • Able to perform detail work with accuracy

  • Ability to grasp new concepts quickly

  • Ability to work both independently and in a team environment is essential

  • Ability to work well with others.

  • Ability to work at a fast pace.

  • Ability to set priorities and goals and develop plans for achieving them.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.